Refund policy

At Outlook Folding Doors & Windows, we are committed to providing high-quality products and services to our valued customers. If you are not fully satisfied with your purchase, we are here to assist you.

1. Refund Eligibility:

• In-Stock Orders: We offer a 20% restocking fee for returned in-stock items.

• Custom Orders: Custom-made products are non-refundable.

• Installed Products: No refunds will be issued for doors that have already been installed.

• Product Returns: We offer refunds only on products that are defective or damaged upon arrival.

2. Return Timeframe:

• Refund requests must be made within 10 days of delivery.

3. Process for Refunds:

• Contact our customer service team at info@outlookfoldingdoors.com to initiate a return or refund request.

• Upon approval, the returned items must be shipped back in their original condition.

• Refunds will be processed to the original payment method within 14 business days of receipt of the returned product.

4. Shipping and Delivery Fees:

• Shipping and delivery fees are non-refundable, and customers are responsible for return shipping costs unless the product is defective or an error was made on our part.

5. Damaged or Incorrect Items:

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange for a return or exchange.

We aim to ensure customer satisfaction and will work with you to resolve any issues in a timely and efficient manner.